Frequently Asked Questions

Answers to Common Questions

Below you will find a summary of the questions we receive most frequently from our customers. If you do not find the answer you are looking for, please contact us via our WhatsApp button or directly at +39 39 134 962 55. We are here to help you!

Frequently Asked Questions

Payment:

How can I pay for my order?
We accept credit card payments through the Shopify and PayPal platforms.

Shipping:

Which shipping service is my order sent with?
We work with the Italian postal service, DHL, BTR, UPS, SGI and other services that can track and verify the status of your shipment. These services are reliable thanks to their advanced tracking systems.

Delivery Times:

How long does it take to receive my order?
Delivery time is usually 2 to 5 business days. For custom orders, such as special engravings, the delivery time will be approximately 15 business days.

Returns:

Can I return a product if I am not satisfied?
Of course! All our products are returnable.

Certificate of Authenticity:

What confirms the authenticity of your products?
We issue a certificate of authenticity directly from the artists or producers themselves.